Returns and Refunds

Return requests must be submitted by email within 14 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused, with all original tags attached, and in its original packaging. A valid receipt or other proof of purchase is also required.

How to request a return

To request a return, please contact us at info.aviavault@gmail.com.

If your return request is approved, we will provide the applicable return instructions and shipping address. Depending on the order, returns may need to be sent to our designated return facility in either Hong Kong or the Netherlands.

Items sent back without prior authorisation will not be accepted.

Return shipping

Return shipping costs are the responsibility of the customer. AVIAVAULT does not provide or reimburse return shipping labels unless otherwise stated.

Customers are responsible for ensuring that returned items are securely packaged and successfully delivered to the designated return address. We strongly recommend using a tracked and insured shipping service.

AVIAVAULT cannot accept responsibility for return parcels that are lost or damaged while in transit with the customer's chosen courier.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received the funds, please contact info.aviavault@gmail.com for assistance.